Shipping policy

Shipping Policy

Thank you for choosing Appliance Filter USA. We strive to provide a seamless shipping experience for you and your pets. Below are the terms and conditions that govern our shipping process.

1. Order Processing

All orders are processed within 1–3 business days. Please note that orders are not processed, shipped, or delivered on weekends or public holidays.

2. Domestic Shipping (USA)

We offer reliable standard shipping across the United States to ensure your items arrive safely.

Shipping Method	Estimated Delivery	Rates
Standard USA Shipping	5–8 Business Days	Calculated at Checkout
Expedited Shipping	3–5 Business Days	Calculated at Checkout

3. Tracking Your Order

Once your order has been shipped, you will receive a Shipment Confirmation email containing your tracking number. Tracking information typically updates within 24–48 hours.

4. Customs, Duties, and Taxes

Onyx Paws is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (including tariffs and local taxes).

5. Damaged or Lost Packages

If your order arrives damaged, please contact the carrier to file a claim. Retain all original packaging materials. For further assistance, reach out to our support team.

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